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Entra Agents are Promising but Could do More

Microsoft's Alex Simons came to the TEC 2025 conference to talk about the future of Entra ID, a lot of which hangs on the use of AI in components like the Entra agents that are now in preview. The idea of using agents to relieve hard-pressed human administrators is great, but only if those agents do more than a skilled human administrator can do, and that's not the case so far.

October 7, 2025

Practical Teams Phone: Reporting Missed Calls on Call Queues

Microsoft Teams Phone has improved over the years, but missed call reporting in call queues remains a gap. In this blog, Martin Heusser shows how to use Microsoft Graph and PowerShell to build a custom report that captures missed and answered calls, complete with caller info and agent details. Until Microsoft adds shared call history natively, this DIY approach is a solid workaround.

October 1, 2025

Copilot Studio Updates, Licensing Changes, and Local AI Testing with Jan – Practical 365 Podcast S04E43

In this episode of the Practical 365 Podcast, Steve Goodman and Paul Robichaux discuss the newest features and changes in Microsoft 365 Copilot Studio, examine an open-source solution, Jan, which enables running large language models locally for privacy-friendly AI, and reflect on Microsoft’s recent change in its remote work policy.

September 25, 2025

Practical AI: Make Your LLM Local with Jan

In this episode of Practical AI, we explore how to run large language models locally using Jan, a privacy-first, open-source desktop client. With support for Model Context Protocol (MCP) servers, Jan lets you integrate tools like Microsoft Learn directly into your AI workflow—no cloud required.

September 9, 2025