But First: What’s Lokka?
A request came in about how to find unused proxy addresses for Exchange Online mail-enabled objects. There's no out-of-the-box report available for proxy address usage, but we can solve the problem by using a PowerShell script to download historical message trace data to check every proxy address for all mailboxes against. The question then is what to do with the unused proxy addresses?
In this episode of the Practical 365 Podcast, Steve Goodman and Paul Robichaux discuss major Exchange updates – including the fallout from a recent AWS outage, Microsoft’s new tools to finally remove your last on-premises Exchange server, the final patches for Exchange 2016/2019, Copilot’s upcoming memory & personalization upgrade, and more!
In this episode of Practical AI, we dive into using Lokka, a free tool for working with the Microsoft Graph, built by Microsoft’s Merill Fernando. Lokka lets you query and manage your Microsoft 365 tenant using natural language, removing the need for complex scripting.
Despite the best efforts of anti-spam solutions, some unwanted messages usually get through to user inboxes. This article explains how to analyze messages that end up in Junk Email and use the results to create a transport rule to block future traffic from the spammy domains.
In this blog, we explore how organizations can extend Microsoft 365 Copilot Chat using Copilot agents—without needing full Copilot licenses. By leveraging consumption-based billing and Copilot credits, admins can enable powerful AI integrations while managing costs.
This article provides an overview of the general feature, explains how to enable it in the Teams Admin Center, and outlines what is crucial for a Teams Administrator to ensure the feature works as expected.
Microsoft 365 comes with many usage report API covering different workloads. This article explains how to use PowerShell to extract usage data for multiple workloads to combine together to create a holistic view of user account activity within a Microsoft 365 tenant.
In this blog, we take a closer look at CVE-2025-55241, a critical Entra ID flaw that briefly allowed attackers to impersonate Global Admins across any tenant, no phishing or passwords required. While Microsoft moved fast to patch the issue, it exposed how deeply legacy code can undermine modern security efforts. We’ll break down what happened, why it matters, and what admins should do now to stay protected.
Many examples of how to report inactive guest accounts are available on the internet, but they're all flawed because they make decisions based on the last sign in. That's a shortsighted method because it doesn't take guest activity into account. This article explains how to combine audit data with sign-in data to create an enhanced view of guest account activity so that intelligent decisions can be made to keep or retain the accounts.
On this episode of the Practical 365 Podcast, Steve and Paul discuss Copilot Chat integration into Office apps, AI generated workslop, and why many pilot programs for AI (including Copilot) don't get off the ground.
Microsoft's Alex Simons came to the TEC 2025 conference to talk about the future of Entra ID, a lot of which hangs on the use of AI in components like the Entra agents that are now in preview. The idea of using agents to relieve hard-pressed human administrators is great, but only if those agents do more than a skilled human administrator can do, and that's not the case so far.
Microsoft Teams Phone has improved over the years, but missed call reporting in call queues remains a gap. In this blog, Martin Heusser shows how to use Microsoft Graph and PowerShell to build a custom report that captures missed and answered calls, complete with caller info and agent details. Until Microsoft adds shared call history natively, this DIY approach is a solid workaround.
